Finnair Awarded APEX Five-Star Global Airline Rating

Finnair has been awarded a 2019 Five Star Global Airline rating by the Airline Passenger Experience Association (APEX).

Finnair Regional Manager Australia, New Zealand & New Caledonia, Arnaud Michelin said Finnair was one of 470 passenger rated airlines through to the end of July 2018. 

The ratings are based entirely on verified feedback from passengers who were validated against confirmed itineraries and geo-location on mobile devices.

This is the first time Finnair has received a five-star rating from the APEX organisation and Mr Michelin confirmed only 9% of airlines worldwide received sufficient votes for the prestigious five-star status in 2019.

“We are proud and grateful of this recognition from our customers,” said Finnair Senior Vice President of Customer Experience, Piia Karhu.

“Customer satisfaction is a team effort that is created every day, with every single encounter customers have with us – be it onboard, at the airport, with our call centres or through our digital channels”, said Ms Karhu.

“We have placed a strong focus on providing a personal customer service experience, and we have also rolled out several actions to improve the overall customer experience. It’s great to see this is recognised by our customers.”

Among the many development activities during this year, Finnair has renewed its business class service concept, introduced new signature menu collaborations with top chefs and renewed its meal service for long-haul economy class.

Mr Michelin said Finnair was also currently rolling out the best-in-market internet connectivity to its European Airbus fleet, and its mobile application had been downloaded more than a million times.

Finnair offers excellent connections from Australia with oneworld partners to 19 destinations in Asia and seven in the Americas plus more than 100 Europe destinations.

Finnair has been named Best International Airline – Offline in the prestigious AFTA National Travel Industry Awards for the past six years from 2013 to 2018.

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